Our company is bound to comply with the “AssurMiFID code of conduct” and wishes to share the following information with you:
1. Products and services offered:
Insurance brokerage
We provide insurance broking services, which cover the provision of advice on insurance policies, making offers and proposals, carrying out preparatory work prior to the conclusion of insurance policies and the conclusion of insurance policies themselves, as well as assistance in managing and implementing those policies.
Numbers and nomenclature of insurance branches
1. Accidents
2. Illness
3. Fully comprehensive vehicle insurance with the exception of rolling stock
4. Fully comprehensive insurance for rolling stock
5. Fully comprehensive insurance for aircraft
6. Fully comprehensive insurance for seagoing and inland vessels
7. Transported goods including merchandise, luggage and all other goods
8. Fire and natural disasters
9. Other damage to goods
10. Civil liability insurance for motorised vehicles
11. Civil liability insurance for aircraft
12. Civil liability insurance for seagoing and inland vessels
13. General civil liability insurance
14. Credit
15. Security
16. Various monetary losses
17. Legal aid
18. Emergency assistance
21. Life insurance not in connection with investment funds, with the exception of dowry insurance and birth insurance
22. Dowry and birth insurance, not in connection with investment funds
26. Life, dowry and birth insurance in connection with investment funds
26. Capitalisation activities
27. Management of group pension funds
2. Conflict of interest policy
Under the AssurMiFID code of conduct, we are obliged to set out a written policy for managing conflicts of interest. Below you can find out how we meet this obligation.
• Legal framework
The AssurMiFID code of conduct has been in force since 30 April 2014. It is based on the Law of 30 July 2013 on increasing the protection of recipients of financial products and services and increasing the powers of the FSMA, including additional provisions, as well as on the Royal Decree of 21 February 2014 on the rules for the application to the insurance sector of Articles 27 to 28bis of the Law of 2 August 2002 regarding supervision of the financial sector and financial services and the Royal Decree of 21 February 2014 regarding the legally enforced code of conduct and rules on the management of conflicts of interest in the insurance sector.
In accordance with this code of conduct, we are obliged to set out a written policy for managing conflicts of interest when providing insurance broking services.
The legal rules on conflicts of interest are supplementary to the general MiFID framework act. We respect this framework act by acting loyally, fairly and professionally in defence of our customers’ interests when providing insurance broking services.
• What are the conflicts of interest?
When drawing up our conflict of interest policy, we started by identifying potential conflicts of interest within our company.
Conflicts of interest can arise between (1) our company and its associates and a customer or (2) between several customers. The conflict of interest policy takes account of the specific characteristics of our company and its potential group structure.
When assessing the potential conflicts of interest, we identified situations in which there is a substantial risk of damage to the customer’s interests. These include:
– Situations where profits are made or losses are sustained at the expense of the customer;
– Situations where our company has a differing interest with respect to the result of the service or transaction;
– Situations where there is a financial incentive to prioritise other customers;
– Situations where the business activity exercised is the same as that of the customer
– Situations where our company receives compensation from a person other than the customer for the insurance broking services provided;
– Situations where our company holds shares of at least 10% in terms of voting rights or capital in the insurance company/companies;
– Situations where the insurance company/companies hold(s) shares of at least 10% in terms of voting rights or capital in our company.
• What measures are taken?
We are taking a large number of measures to ensure that the customer’s interests come first. These include:
– An internal instruction notice;
– An adapted remuneration policy;
– A policy to ensure that our associates only provide broking services for insurance contracts where they understand the essential characteristics of those contracts and are in a position to explain them to customers;
– A policy whereby our company reserves the right to refuse to provide a service in the event of failure to find a practical solution to a specific conflict of interest, with the ultimate goal of protecting the interests of the customer;
– A code on receipt of benefits;
– A policy to ensure that all information our associates provide is correct, clear and not misleading.
Where necessary, we will modify and/or update the conflict of interest policy.
• What is the procedure?
• Specific transparency
When, in a particular situation, our measures do not provide sufficient guarantees, you will be informed by our office about the general nature and/or source of the conflict of interest in order to allow you to make a decision in consideration of the facts. You are always welcome to contact us for more information.
3. Remuneration
In return for our insurance broking services, we receive in principle remuneration from the insurance company, which forms part of the premium that you pay as a customer. In addition, we may receive remuneration in connection with our insurance portfolio with the insurance company in question or in return for additional tasks that we perform. Please feel free to contact us for more information.
We also receive remuneration for our insurance broking services from you as a customer (fee based).
* Law of 30 July 2013 on increasing the protection of recipients of financial products and services and increasing the powers of the FSMA, including additional provisions as well as the Royal Decree of 21 February 2014 on the rules for the application to the insurance sector of Articles 27 to 28bis of the Law of 2 August 2002 regarding supervision of the financial sector and financial services and the Royal Decree of 21 February 2014 regarding the legally enforced code of conduct and rules on the management of conflicts of interest in the insurance sector.